Terms of Service

1. Acceptance of Terms

By accessing our website, submitting an enquiry, or engaging Akdron Consultancy Private Limited (“Akdron”, “we”, “us”, or “our”) for any services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our website or services. These Terms apply to all visitors, clients, and any other party who interacts with Akdron.

2. Services

Akdron provides a range of digital and technology services, including but not limited to:

• AI Services: AI strategy & consulting, generative AI & LLM solutions, AI agents & workflow automation, and AI product development.
• Development: web application development, SaaS product development, e-commerce development, cloud & DevOps infrastructure, and QA & automated testing.
• Marketing: SEO & GEO, performance marketing & paid advertising, social media management, and short-form video production.
• Other Services: Google My Business setup & optimisation, photo geotagging, and local citation management.
• Digital Products: software products developed and maintained by Akdron, including Akdron AI Hub, ReelFlow, and RankPilot, subject to their individual product terms.

The specific scope, deliverables, timelines, and fees for each engagement are defined in a separate written Statement of Work (SOW), proposal, or service agreement (“Contract”). In the event of any conflict between these Terms and a Contract, the Contract prevails.

3. Engagement & Proposals

Submitting a contact or onboarding form does not constitute a binding agreement. An engagement begins only upon written acceptance of a signed proposal or Contract by both parties. Akdron reserves the right to decline any project at its sole discretion.

4. Client Responsibilities

To enable successful delivery, you agree to:

• Provide accurate and complete information required for scoping and delivery.
• Respond to communications and review requests within agreed timelines.
• Ensure you have the right to share any content, data, or materials provided to Akdron.
• Make timely payments in accordance with the agreed payment schedule.
• Not request Akdron to engage in illegal, unethical, or prohibited activities.

Delays caused by your failure to fulfil these responsibilities may affect delivery timelines, and Akdron shall not be held liable for such delays.

5. Fees & Payment

Fees are as specified in the applicable Contract or proposal. Unless otherwise stated:

• Invoices are payable within the due date stated on the invoice (typically 7–14 days).
• Late payments may attract interest at 2% per month on the outstanding amount.
• Akdron reserves the right to pause or suspend work until overdue invoices are settled.
• All fees are in Indian Rupees (INR) unless the Contract specifies otherwise.
• Applicable taxes (including GST) will be charged as required by law.

6. Refund Policy

Given the nature of our business — which involves bespoke digital services requiring significant time, expertise, and resources from the date of engagement — Akdron does not provide refunds on fees paid for services rendered or in progress.

Exceptions apply only where a refund is explicitly set out in a written and signed Contract between Akdron and the client. In the absence of such express written provision, no refund will be issued under any circumstances.

For our digital products, please refer to the Refund Policy page for product-specific terms.

7. Intellectual Property

7.1 Client Deliverables

Upon receipt of full payment for a project, Akdron assigns to the client all ownership rights in the custom deliverables created specifically for that project (code, designs, content), to the extent permitted by law and as specified in the Contract.

7.2 Akdron IP & Tools

Any pre-existing tools, frameworks, libraries, methodologies, AI models, or intellectual property owned by Akdron that are incorporated into deliverables remain the exclusive property of Akdron. The client receives a perpetual, non-exclusive licence to use such components as part of the deliverable.

7.3 Portfolio Rights

Unless agreed otherwise in writing, Akdron reserves the right to reference the client's project in its portfolio and marketing materials after delivery.

7.4 Website Content

All content on the Akdron website — including text, graphics, logos, and software — is the intellectual property of Akdron or its licensors and may not be reproduced without written permission.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of the engagement for a period of two years.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Akdron's total liability to you for any claim arising from or in connection with services shall not exceed the total fees paid by you to Akdron in the three months preceding the claim.

Akdron shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

10. Warranties & Disclaimers

Akdron warrants that services will be performed with reasonable skill and care. We do not warrant specific business outcomes, search rankings, advertising performance, or AI system accuracy — results depend on many factors outside our control.

The website is provided “as is” without warranties of any kind. We do not guarantee that the website will be error-free or uninterrupted.

11. Termination

Either party may terminate an engagement with written notice as specified in the applicable Contract. On termination, the client shall pay for all work completed up to the termination date. Work-in-progress deliverables will be handed over upon receipt of payment for work done.

Akdron may immediately suspend or terminate access to its website or products if you breach these Terms or engage in unlawful activity.

12. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

14. Contact